Communication is crucial in any business, especially the real estate business. Not everyone fully realizes that tenants should be treated as business partners since they actually are. 毕竟, they’re the ones who pay off your debt (if, of course, you’re using leverage).
The mistake we see most landlords make is that they don’t understand the significance of proper communication with their tenants, which ends up costing them lots of money.
Since we are aware of this issue, we decided to write a brief article to increase the awareness about this important topic.
 
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Ways of becoming better at communication with tenants
To know what your tenants are really saying to you, you should first understand the key patterns in communication with them. 通过了解这些技巧, you’ll push the communication with your tenants to a whole new level and start understanding them like never before.
 
1. 被访问的
If your tenant feels like they can never reach you, they will be easily frustrated. Of course, this doesn’t mean you should be accessible 24 hours a day, 365 days a year.
You should have regular business hours when a tenant can contact you, for instance, from 9 A.M. 至5便士。.M. 在工作日.
Make it clear with your tenants that they shouldn’t contact you outside of these hours unless it is an emergency.
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2. 仔细听
One of the best communication skills, in general, is the ability to listen. It is the key factor for successful property management.
You need to listen to what your tenant is telling you and not assume they’re overreacting. Try imagining yourself in the same situation as your tenant. If you’d get mad, why cannot the tenant?
让你的房客冷静下来, you should consistently demonstrate to your tenant that you care by listening and taking action right when you hear there may be some issue.
 
3. 保持专业
Remember, you should always conduct yourself in a professional manner. This is your business, and you shouldn’t emotionally respond to any concerns of your tenants.
If your tenant is screaming, don’t scream back. Do not put yourself in legal jeopardy by threatening or resorting to tactics like ignoring maintenance requests and so on.
 
4. 不要害怕外包
When you own a portfolio of 2 rental properties, you have enough time to handle all communication with your tenants by yourself, as well as handle and solve any issues on the way.
然而, there comes the point in your life as a real estate business owner where you simply cannot handle it all by yourself.
毕竟, 如果你拥有, 例如, 10多户型住宅, it is much better to get help from a property management company since planning your next move with expanding your business is much more important than having to personally deal with a minor issue with one of your tenants.
This is why many owners of multi-family homes in NYC contact our company to help them handle all the hassle.
If you’d like to get to know more about our property management company, make sure to check our 关于 us section.
请随时与亚美手机客户端联系. Our team will be more than happy to answer all your questions about our services and how we can potentially help you.
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